Launch, learn, improve, and iterate

Launch your digital assistant quickly and on any digital channel. Then use deep dive analytics to improve and iterate as often as you need to. With logicdialog’s data dashboards, we’re collecting, analysing and visualising conversational data so you can better understand and better serve your colleagues and customers.

collect, analyse, visualise;
gain a deep understanding of your users

Gain invaluable insights about your customers; why they contact you, when they contact you, and how they contact you. Understand how well your digital assistant handles enquiries, which are answered autonomously, and which need agent handovers. When handovers happen, we’ll give you data on how well your agents handled enquiries.

Dashboard interface displaying analytics data for user interactions, messages, sentiment, language, and channels with line graphs, pie charts, and numerical statistics.

launch on the channels your customers use;
anytime, anywhere, any channel

Your customers expect service anytime, anywhere and on any channel. That might be web, mobile, smart speaker, social messaging platform… you get the idea. Be wherever your customers are with multichannel deployment. Build once, deploy multiple times, easy peasy!

unstructured to structured;
easily push and pull data to other systems

Collect the data you need in the formats that suit your other systems with logicdialog’s forms feature. Your customers can interact with your digital assistant using natural conversation, and logicdialog with pull the relevant data into forms that are easy for all 3rd party systems to read. Great for authentication, payments, and other functions that require data pulls and/or pushes.