Redefining resident communications with
Generative Conversational AI
As Housing organisations grapple with escalating operational costs, they’re also faced with growing demands for more efficient, digitised resident services.
Logicdialog delivers AI powered resident communications that drive operational efficiencies and improve resident engagement.
Trusted by Housing organisations and Local Authorities
Logicdialog saves Housing organisations thousands of staff hours with AI powered replies to phone calls, emails, web and social media enquiries.
With rising operational costs, and a ‘cost per call minute’ of up to £7, Housing organisations need a way to deliver better, faster cheaper access to housing services.
Logicdialog helps organisations do this on any channel, any time and in any language.
By implementing AI powered Self Serve tools for its residents, Beyond Housing has reduced the time their agents spend dealing with repetitive, high volume, low value resident interactions by 50%. With thousands of hours returned to the business, Beyond Housing staff can focus on more high value, high impact work.
Watch the Beyond Housing webinar below…
SNG is one of the UK’s largest housing providers. We're currently working with SNG, who are targeting a 50% reduction in repair booking calls by implementing Conversational AI to handle web and Whatsapp enquiries. Driving these levels of operational efficiency will give SNG thousands of hours back to focus on other business areas.
Download our guide to AI in Housing below…
Housing use cases
Our experience tells us that around 70% of resident enquiries are related to four transactional, repetitive, and easily automated issues - fault reports, repair bookings, rent balance checks and payments. Logicdialog comes with pre built workflows, frameworks and integrations, meaning Housing organisations can automate these interactions quickly and easily.
Building new use cases is also easy with a no code, drag and drop interface.
Payments
AI Powered payments mean residents can ask your AI Assistant about balances and payment details, and make payments right form their mobile.
Repair reports
Collect all the information you need automatically, and send it to the appropriate contractors to complete the work.
Rent balance checks
With integrations into your housing systems, residents can check balances without needing to call or email.
Appointment booking
Integrate with multiple calendars to find the right time for everyone. Once a slot is booked, reminders are sent. Even appointment rescheduling can be handled by the AI.
We work with your existing content and infrastructure
Logicdialog acts as a layer of AI that works perfectly with hundreds of CRMs, contact centres, knowledge bases and infrastructures. Deployment is rapid and ROI (almost) immediate. These deep integrations mean that Logicdialog doesn’t just answer simple resident enquiries, it executes complex tasks (taking payments, booking repairs, rearranging appointments), meaning your teams can dedicate more time to higher impact work.
Understand the needs of your residents with resident insights
Collecting, analysing and visualising user data gives Housing organisations real resident insights to help you understand their needs and improve services based on the data you collect.
How can AI support your Housing Organisation?
Our resources will help you understand…
Download our ‘AI for Housing’ guide below, or visit our resources page to learn more about all things AI.
Logicdialog has worked with, interviewed and analysed the contact centre traffic of 50 Housing Associations and Local Authorities.
In this guide we outline our findings and illustrate the areas of these businesses that have, or could in future, benefit from the implementation of Generative Conversational AI.
Are you ready to explore Generative Conversational AI?
We’ve delivered dozens of Housing and Local Authority projects since 2017, and many of our clients have worked with us for 5 years or more. When you chose to work with Logicdialog, you’re selecting a true AI partner with decades of AI experience between us, and a real passion for delivering AI for the benefit of citizens, residents and the businesses that support them.