Redefining Public Sector productivity with
AI powered citizen communications
With an aging population, constant budget cuts, and increasing public demand for digital services, Local Government is under immense pressure to deliver more with less.
Efficiency is no longer a goal, it’s a necessity.
Meet Logicdialog…
Trusted across the Public Sector
Logicdialog saves Public Sector organisations thousands of staff hours with AI powered replies to phone calls, emails, web and social media enquiries.
With a £3 billion+ funding gap, and contact costs around £7 per interaction, Local Government needs a way to deliver better, faster cheaper access to public services.
Generative Conversational AI does this on any channel, at any time and in any language.
West Berkshire Council: Achieved an 83% reduction in manual handling of pandemic-related queries using Conversational AI.
83%
Herefordshire Council: Cut manual replies to calls and emails by 15%, enabling agents to focus on less digitally savvy and higher-need residents.
15%
Monmouthshire County Council: Automated 54% of resident’s waste enquiries in six months, freeing staff to assist vulnerable citizens.
54%
Local Government use cases
Logicdialog comes with dozens of pre built service line frameworks and integrations, meaning Local Authorities can deploy quickly and easily.
Building new use cases is easy with a no code, drag and drop interface.
Missed Bin Collections
Residents can report missed collections, validate whether a recollection is appropriate and request information and reminders about subsequent collections.
Fly Tipping
Report fly tipping incidents with geo located AI powered reporting tools that allow for image uploads and let residents track the status of their report.
Social Care
Use AI to collect all the relevant information you need to drive citizens to the most appropriate human agent or department.
Leisure
Citizens can find, book and pay for leisure classes using AI Assistants that will guide them through the process without the need for human intervention.
Blue Badges
Applying for blue badges can be done via AI Assistants, meaning faster applications with less onus on contact centre staff.
Education
Apply for school places and school travel, understand term times, and school meal menus and more with AI powered education service automation.
Revenues and Benefits
Apply for, check and challenge revenues and benefits payments via AI powered, automated interactions. Connect to an agent only if really needed.
Housing
Submit fault reports and book repairs with AI. Check rent balances, make payments, register for housing and search available properties - all with AI.
Do you have other use cases in mind? Logicdialog is as flexible as it is powerful, so let’s talk!
“Our organisation deals with a lot of complex issues. Logicdialog gives us the opportunity to deal with thousands more queries 24/7/365 in a cost-effective way, freeing up our front-line staff to deal with issues that really need a human response”.
- Matthew Gatehouse,
Head of Policy, Monmouthshire County Council
We work with your existing content and infrastructure
Logicdialog acts as a layer of AI that works perfectly with hundreds of CRMs, contact centres, knowledge bases and infrastructures. Deployment is rapid and ROI (almost) immediate. These deep integrations mean that Logicdialog doesn’t just answer simple citizen enquiries, it executes complex tasks (taking payments, booking appointments, documenting reports), meaning your teams can dedicate time to the people who really need them.
Understand the needs of your residents with citizen insights
Collecting, analysing and visualising user data gives Local Government real citizen insights to help understand their needs and improve services based on the data.
How can AI support your Local Authority?
Our resources will help you understand…
Download our ‘AI for Local Authorities’ guide below, or visit our resources page to learn more about all things AI.
Logicdialog has been a trusted partner of Local Authorities since 2018. Our clients are leveraging the power of Generative Conversational AI to streamline operations, reduce costs, and enhance the citizen experience. Through extensive data analysis and client interviews, we have gained a comprehensive understanding of the challenges facing Local Government. In this guide, we share our insights and showcase how the implementation of our platform can address these challenges and bring significant benefits to Local Government operations.
“Mental health, addiction, dependency...
I’d rather my team take the time to deal with these calls properly than answer endless queries that can be easily automated.”
Are you ready to explore Generative Conversational AI?
We’ve delivered dozens of Public Sector AI projects since 2017, and many of our clients have worked with us for 5 years or more. When you chose to work with Logicdialog, you’re selecting a true AI partner with decades of AI experience between us, and a real passion for delivering AI for good.