Redefining Travel, Transport and Mobilisation with AI powered communications and processes
Whether your a Rail firm, an OTA, a Private Passenger Hire firm or some other ‘mover of people’ today's advancements in Generative Conversational AI can help you run a more efficient operation that delights your riders with new levels of customer experience.
Meet Logicdialog…
Trusted across the travel, transport and mobilisation sectors…
Logicdialog saves travel, transport and mobilisation organisations thousands of staff hours with AI powered replies to phone calls, emails, web and social media enquiries.
People on the move - whether it’s for business, leisure or a necessity - often need accurate, realtime information fast. Plans change, and transport firms need to make sure travel arrangements quickly change with them.
Our AI Communications platform takes away the burden of delivering exceptional rider services with Generative Conversational AI innovation.
Transport for Wales: Drove massive efficiencies when they adopted Conversational AI and realtime travel integrations.
33%
12Go Asia: Reduced their agent’s email traffic by a massive 75% with automated Inbox AI powered by Logicdialog.
75%
Travel, transport and mobilisation use cases
Logicdialog comes with dozens of pre built workflows, frameworks and integrations, meaning Travel, transport and mobilisations firms can deploy quickly and easily.
Building new use cases is easy with a no code, drag and drop interface.
Journey planning
Realtime integrations with the likes of Darwin and other platforms means travellers can adapt to changes on the move without contacting your agents for advice.
Buying tickets
Chatting to the AI to find the best options before purchasing means your riders will always get the best deal without needing to talk to an agent for advice.
Changing bookings
If changes to bookings need to be made, the AI Assistant can help your passengers adapt their bookings with AI powered self service.
Delay Repay
If rail passengers feel they’re eligible for a partial or full refund, the AI can assess their claim before submitting or refusing it - no need for human intervention.
Station Information
Rail or bus passengers often need to know about things like accessibility of stations, platform access and more. Logicdialog’s AI can answer their questions so you don’t have to.
Lost property
Lost property enquiries can be a huge drain on resources. Let our AI triage and search for lost items, log a request and deal with the high volume, low value traffic.
Have something else in mind? Logicdialog is a powerful and flexible platform that can resolve almost any use case. Why not put us to the test?
“Logicdialog is doing a fantastic job, offering passengers a more convenient way to find information around journey planning, station facilities, and fares”.
- Barry Lloyd, Head of Customer Experience, TfW
We work with your existing content and infrastructure
Logicdialog acts as a layer of AI that works perfectly with hundreds of CRMs, contact centres, knowledge bases and infrastructures. Deployment is rapid and ROI (almost) immediate. These deep integrations mean that Logicdialog doesn’t just answer simple citizen enquiries, it executes complex tasks (booking tickets, processing refunds, making realtime amends), meaning your teams can dedicate time to the people who really need them.
Understand the needs of your passengers with rider insights
Collecting, analysing and visualising user data gives Travel, Transport and Mobilisation firms real customer insights to help understand their needs and improve services based on the data.
TfW
Transport for Wales (TfW) embarked on a multi-year journey to integrate conversational AI into their passenger communication systems. This report, based on insights from a Transport for Wales and Logicdialog webinar, details the deployment process, and outlines best practices for organisations aiming to deploy AI successfully. It also examines the transformational impact of GenAI, providing guidance on adopting this technology in a scalable and effective manner
How can AI support your Travel, Transport or Mobilisation business?
Our resources will help you understand…
Download our AI guides below, or visit our resources page to learn more about all things AI.
12Go Asia
With the rise of generative AI, the industry is on the brink of a new era, offering travel companies the opportunity to transform how they engage with customers, design innovative products and services, and streamline their operations.
In this report, we delve into the partnership between Logicdialog and 12Go Asia, a leading online travel agency in Asia, focusing on how AI technology has been transformative in enhancing their customer service.
Are you ready to explore Generative Conversational AI?
We’ve delivered dozens AI projects since 2017, and many of our clients have worked with us for 5 years or more. When you chose to work with Logicdialog, you’re selecting a true AI partner with decades of AI experience between us, and a real passion for delivering AI for good.