Utility firms… Revolutionise your operations with Conversational AI
Say goodbye to inefficiencies and poor customer service.
Streamline processes, reduce costs and optimise the customer experience with Logicdialog.
The utilities sector loses a staggering £200 billion annually to poor customer service and operational inefficiencies.
But with Logicdialog's Generative Conversational AI platform, firms like Octopus Energy, PFP Energy, Bristol Energy, Together Energy, South West Water, Wales and West Utilities, and Welsh Water have streamlined operations, increased efficiencies, and enhanced their customer and colleague engagement.
If you’re ready to see how Logicdialog can transform your utilities business, schedule a demo or book a free 30 minute, no obligation consultation call today.
Trusted by…
Generative conversational AI and the utilities sector…
From handling payments and direct debits to managing change of addresses, financial difficulty, new connections, duplicate bills, and meter readings, Logicdialog helps to streamline operations, save time and money, and enhance customer satisfaction.
With seamless platform integration and advanced Natural Language Understanding (NLU), we automate fast, efficient responses to your customers and colleagues’ enquiries.
Tap a button below to learn more about Logicdialog, and how conversational AI can transform your utilities business.
Why Choose Logicdialog for Your Utilities Business?
Automated Payment and Account Enquiries
Our platform automates routine customer interactions, allowing your team to focus on more complex tasks.
Advanced Natural Language Processing
Our NLP technology allows our platform to accurately understand and interpret customer inquiries, improving the accuracy and efficiency of our interactions.
Proven Success
Our platform has been successfully implemented by some of the top utilities businesses in the industry, resulting in reduced costs, increased efficiency, and enhanced customer satisfaction.
Expert Support
Our team of experts is dedicated to providing you with the support and guidance you need to get the most out of our platform.
Proactive Customer Engagement
Our conversational AI technology proactively engages with customers, providing personalized recommendations and support, increasing customer satisfaction and loyalty.
Multi-Channel Support
Our platform supports multiple channels of customer communication, including email, chat, and social media, allowing customers to engage with your business in their preferred way.
Cost-Effective
Our platform provides significant cost savings compared to traditional customer support methods, allowing you to invest more in growing your business.
Scalable Solutions: Our conversational AI platform can scale to meet the needs of businesses of all sizes, from small startups to large enterprises.
Quick Implementation Time
Our conversational AI platform can be implemented quickly and easily, with minimal disruption to your operations.
Data-Driven Insights
Our platform analyses customer data to identify trends and insights, helping you make data-driven decisions that drive results.
Easy Integration with Existing Systems
Our platform is designed to work seamlessly with your existing systems, providing you with the latest in AI technology without disrupting your operations.
“I just wanted to extend my sincere thanks for building a market leading chatbot experience with your fantastic team. Honestly you’ve all been an absolute pleasure to work with.”
- Jo Gilbert, PFP Energy
Welsh water - a case study
We used Logicdialog to facilitate a nationwide public consultation via digital assistant. We secured 3000 additional responses over 10 weeks - many from traditionally hard, disengaged reach customers, which led to us winning the 2021 Contact Centre award for innovation and transformation.
- Morgan Lloyd, Head of Brand, Welsh Water
Multi award-winning
Voted Top 5 Global utility Chatbot supplier.
We were delighted that the StartUs Discovery Platform recently recognised us as one of the top five global service automation organisations in the utilities sector.
The platform provides access to over 2.5 million businesses worldwide and ranks innovation in a variety of core sectors. We have had the opportunity to work with a number of energy and water organizations, delivering successful projects in the service automation field. We are honored to be recognized for our contributions to this sector.
Build + integrate
Take a closer look at Logicdialog
Rapidly build, integrate, train, test and launch AI powered digital assistants in any language and across any digital channel. Automate 60% of your inbound contacts, and free up time to better support more vulnerable citizen and complex cases.
Train + test
Launch + learn
No code needed with logicdialog’s intuitive drag and drop digital assistant builder. Collaborate with team mates to build out the experience your citizens will love to use. Integrate your digital assistant with any of your existing platforms to push, pull and share the data needed to provide exceptional customer (and colleague) service.
Your digital assistant can get more intelligent every day with logicdialog’s assisted machine learning suite. Easily identify if and/ or when your digital assistant has failed to provide correct answers, and use a simple drag and drop interface to ‘teach’ your digital assistant what it should have done to enhance its’ intelligence over time.
Conversational data is one of the greatest untapped resources at the disposal of any Local Authority.
logicdialog collects, analyses and visualises this dataset so you can better understand and better serve the people most important to your business… citizens and colleagues.
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